Need help? Either sign in through the Web-based client portal, or dial our telephone support line.
TNS takes pride in providing fast, friendly service for our clients. We are always here to help you find the answers you need.
Prefer to use the phone? Simply dial our support line and speak with our friendly technical support representatives. All of our agents are fully qualified to answer your questions and resolve any issues you may be experiencing.
If you are a merchant and your question is related to your contract or statement with your Independent Sales Organization
(ISO), we ask that you first contact the ISO. Please refer to your statement or contract information.
If after contacting your ISO, you feel your inquiry has not been resolved to your satisfaction, we invite you to fill out the
Code of Conduct inquiry form by clicking the link below. TNS will investigate the complaint and attempt to resolve it. You can submit
your complaint form to TNS using one of the following methods:
(iii) Download and print the form, fill it in with dark ink (blue or black) and mail a hard copy to TNS at the following address:
Attention: Merchant Complaint Department,
10 Compass Court
TNS recommends that where possible you use option (i) above as it is the fastest and most secure method of submitting your complaint form to us.
We will send an acknowledgment receipt of your complaint within five (5) business days.
Provide our final decision in writing within ninety (90) days of receiving the merchant complaint, along with:
If we cannot provide a response to you within 90 days, you will be informed of the delay, the reason for the delay and the expected response time.
If, after following Step 2 above, your complaint is not resolved to your satisfaction, you may contact:
Interac Corp. (Payment Card Network Operator)
Nothing restricts you from directly filing a complaint with the Financial Consumer Agency of Canada (FCAC) to investigate non-compliance with the Code. FCAC can be reached via:
FCAC is not a dispute-resolution agency for consumers in their individual dealings with payment card network operators or acquirers.
Please note that the information being submitted may be shared with your PCNO, acquirer, processor or financial institution in order to assist us in answering your concerns.