TOTAL PAYMENT PROCESSING SOLUTIONS


EMV Details

Support

We have the answer to your questions, 24/7.

Need help? Either sign in through the Web-based client portal, or dial our telephone support line.

TNS takes pride in providing fast, friendly service for our clients. We are always here to help you find the answers you need.

Telephone support. Call us at: 1-877-332-1060

Prefer to use the phone? Simply dial our support line and speak with our friendly technical support representatives. All of our agents are fully qualified to answer your questions and resolve any issues you may be experiencing.

  • 24 hours a day
  • 7 days a week

TNS’ Process for Resolving Complaints

TNS has an established process for managing potential Code of Conduct compliance violations. If you have a
complaint about a particular element of the Code of Conduct, please follow the process below.

Merchants
  1. If you are a merchant and your question is related to your contract or statement with your Independent Sales Organization
    (ISO), we ask that you first contact the ISO. Please refer to your statement or contract information.

  2. If after contacting your ISO, you feel your inquiry has not been resolved to your satisfaction, we invite you to fill out the
    Code of Conduct inquiry form by clicking the link below. TNS will investigate the complete and attempt to resolve it. You can submit
    your complaint form to TNS using one of the following methods:

    Note: Please ensure you have the latest version of Adobe Reader before downloading and filling out the complaint form.

    • (i) Complete the complaint form and click “Save PDF & Open Email” at the bottom of the form;
    • (ii) Download and print the form, fill it in with dark ink (blue or black) and submit a PDF electronically to TNS
      by email at customercare@nrttech.com, with “Merchant Complaint” in the subject line; or
    • (iii) Download and print the form, fill it in with dark ink (blue or black) and mail a hard copy to TNS at the following address:

      Attention: Merchant Complaint Department
      700 Dorval Drive, Suite 200,
      Oakville, Ontario, L6K 3V3.

    Note: TNS recommends that where possible you use option (i) above as it is the fastest and most secure method of submitting your complaint form to us.

  3. If after following Step 2 above your complaint is not resolved to your satisfaction, you may also contact
    Interac Association (Payment Card Network Operator) directly at:

    In Writing:
    Attention: Legal Department
    Interac Association / Acxsys Corporation
    Royal Bank Plaza, North Tower
    200 Bay Street, Suite 2400
    P.O. Box 45, Toronto, Ontario, M5J 2J1

    By Email:
    merchantcomplaints@interac.org